Frequently Asked Questions
Before you Purchase: We cannot state this enough, please read each item description CAREFULLY and email us with any questions prior to your purchase. We do not accept RETURNS, NO REFUNDS, NO EXCEPTIONS.
Sizing Chart: These measurements are not exact to each style and may not be accurate to your child's size; please message us prior to purchasing if your child's size runs big or small so we can advise you on the perfect size! There is a 5% +/- variance since our items are handmade.
- Newborn: Height 18"-21.5" Chest 14"-15"
*Our newborn size runs BIG for Newborn Photographers! Please message us if you're using this for a Newborn session and we will adjust to our Preemie size*
- 6-12M: Height 21"-23" Chest 16"-17"
- 12-18M: Height 29"-31" Chest 19"-19.5"
- 18-24M: Height 31"-33" Chest 19.5"-20.5"
- 2T-3T: Height 36"-38" Chest 21.5"-22.5"
Are headbands or accessories sold separately? All headbands and accessories are sold separately.
Why is my order not ready to ship? Almost everything in our store is made to order, unless otherwise stated in the product listing. Allow up to 3 weeks at minimum and 6 weeks maximum, which allows us time to make, package and ship your order in a timely manner.
Why can't I cancel, return or exchange my order? We cannot cancel orders after they have been placed due to material costs that are purchased and time that is put into creating each order. We custom order our fabric based on the orders we receive each week; every order is just that, made to order.
Did my order ship yet? You will receive a shipping confirmation email that will include a tracking number. If you haven't received a shipping confirmation email, you order hasn't shipped yet.
My order shipped outside the United States and hasn't arrived yet, what do I do? First Class Shipping outside the United States can take up to 4 weeks to arrive. Click the tracking number provided to you via email and contact the postal service. Darling Baby Shop is not responsible for lost or delayed packages, as we waive responsibility once it departs our facility. To purchase insurance for your package prior to shipping, please contact us.
What if my garment ripped or a snap broke? All damages after an item leaves our facility are no longer our responsibility; we test all snaps and buttons for functionality prior to shipping to ensure they meet usage requirements. However, please contact us so we can discuss with you in finer detail and come to agreeable solution for both parties: email@example.com If you would like to have your garment repaired, the customer is responsible for shipping the package to Darling Baby, and Darling Baby will take care of the shipping charges to send the garment back to you.
Why is there no tracking progress yet? Even though you received a shipping confirmation email, your package needs up to 12 hours for the postal service to scan and update your package details. Sometimes package progress won't show until it's out for delivery, or delivered. We cannot control when or how the postal service updates package tracking information, so please contact your local post office for more information on your package, and when it will be delivered.
My package was delivered to the wrong address? Our system/PayPal generates your shipping label based on what address you input upon placing an order, and our customers are responsible for updating/correcting shipping addresses within the account you created in our system or through PayPal. Darling Baby will not be held responsible for orders that ship to the wrong address, and cannot intercept or correct shipping addresses.
What are the care instructions for my order? Follow the instruction card included with your order, or machine wash your garment on gentle cycles, cold water and dry on low heat. Our Cashmere Products may be machine washed, on cold and line dry due to shrinking. Our handmade garment fabrics are pre-washed prior to construction.
Do your items meet CPSC standards? All components that make our items such as fabrics, trims and snaps meet CSPIA and CPSC compliance certification requirements and comply with US standards.
Does Darling Baby allow Wholesale Buying? Currently we are not accepting Wholesale Orders due to the volume of business, as we don't have the capacity at this time.